Frequently Asked Questions
How to Order?
1. Choose the items that you want to order, specify quantity, and click the Add to Cart button.
2. At the check-out page, choose your desired payment option and fill-in your shipping details and submit your order.
3. Wait for Backspacer Records’ confirmation email with your Order Number.
What are your payment options?
We accept payments via mobile wallets, bank transfers using QRPH. We also accept credit and debit cards, PayPal payments, and Billease for installment payments.
How do I pay via GCash?
At the check-out page under Payment, choose "Credit/Debit cards and e-wallets." Once you are redirected to our secured payment page, click the QRPh button at the top and it will generate a QR code for you to scan using your GCash app.
QRPh also supports payments from major banks like BDO, BPI, Metrobank, UB, as well as Maya, ShopeePay, and GrabPay, and many more.
What are your shipping options?
We offer flat rates for all local and international orders. This means that regardless of the quantity of your order, you will only pay a fixed amount depending on your location.
For Metro Manila buyers, you can have your orders shipped via GoGoXpress or J&T Express. In addition, you also have the option to personally pick-up your orders at the Backspacer Records Pasig store, or have it picked up by Grab or LalaMove. Please take note that pick-ups must be scheduled first to make sure that your order is packed and ready. To schedule, email us at admin@backspacerrecords.com.
For provincial orders, you have the options to ship via GoGoXpress, J&T Express, or LBC. Please choose the courier that best serves your area.
For international orders, we will ship your orders via FEDEX.
Do you accept international orders?
Yes. We ship worldwide via FedEx. This option will appear when you input your international address upon check-out.
When will my order arrive?
Processing of orders will start on Oct 30-onwards. Orders will be processed and fulfilled in the sequence they are received. Once you receive your tracking link, you can expect your orders to arrive within:
2-5 days - Metro Manila orders
5-10 days - Provincial orders
3-7 days - International orders
I chose Backspacer Records store pick up, when can I claim my order?
Store pick-up will begin on October 30. But please wait for our email and SMS before going to the store or booking your couriers. Please note that we process orders by the sequence we receive them. In our email and SMS to you, you will be provided with our store's complete address, opening times, and instructions for couriers/riders.
Why did my order get suddenly canceled?
Our website flags spam or fraudulent orders that appear to be placed with malicious intent, such as using stolen credit card information, creating fake accounts, or placing bulk orders that seem suspicious.
Do you accept returns and exchanges?
We have a 7-day return policy, which means you have 7 days after receiving your item to request an exchange or refund. Only items with factory defects will be considered for returns/exchanges. Change of mind or ordering by mistake does not entitle customers for item return/exchange under Republic Act No. 7394 (RA 7394). Customers may bring or ship back the damaged item/s to Backspacer for investigation. If proven that the item has factory damage or defects, a full payment refund will be processed. Exchange option is not guaranteed as we have very limited inventory of the items. Please note that additional shipping fees incurred during the return/exchange of items must be shouldered by the buyer.
How do I contact customer service?
For questions or concerns, it is best to email us at admin@backspacerrecords.com. For urgent or pressing concerns, you may call our store landline at 632-7915-5859 from 12PM to 5PM, Monday to Friday.
What are your official channels?
Backspacer Records' official email in contacting customers is admin@backspacerrecords.com and our only mobile number for texting is 09284934801. Please be cautious of scammers.